Our Commitment to Satisfaction

Tirdress focuses on providing high quality fashion items and offer enjoyable shopping experience to all of our customers. Our Cancellation and Return Policies were made to help customers to handle all kinds of cancellation and return cases.

If you can’t find an answers in this page, please email to service@tirdress.com. Our service team will get back to you within 24 hours.


Can I Cancel My Order?

Because of some reasons, customers would like to cancel their order after payment. For this issue, please check our policy as followings:

1, Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2, Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4. Once your order has been shipped, it can no longer be canceled.


Refunds and Exchanges:

What kinds of condition can be returned?
1. If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more.
2.If you received a damaged product, we accept return.
3.If the product you received is not the color you ordered, we accept return.(Color may vary by different monitors, so a little color deviation is normal.)
4.If the product you received is not the size you ordered, we accept return. (1-3 centimeters difference is normal, we do not accept return)
(1). Return request will not be accepted by personal preference.
(2). Custom sizes, custom style and custom color can not be returned, because it is custom made for u.


How should I do if I want to return a product?

1. Please contact us within 2 days after receiving products.
2. Please send email to us to illustrate the reasons you want to return your products. In the email, please attach the photos of defective products within 3 days.
3. Your email will be processed by our reviewing department within 2 working days.
4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full.
5. After the final investigation, the product must be shipped out to us within 3 working days(customer assumes the shipping cost). Only after you get our permission, and we will give you the corresponding refund.
Notice: For the returned product, please make sure they are in original condition, unworn, unwashed, undamaged, unaltered and clean.
6. If return or exchange problem is caused by yourself, we will not accept return.
Notice: Please check our size chart carefully before ordering.

You have successfully subscribed!